Business process services

Lower costs and achieve optimal business performance

We've been extremely impressed with CGI's expertise, professionalism and service delivery. CGI's team is strong from both a business and technical perspective and has approached our relationship as true partners. We are confident that as we grow, CGI will support our commitment to provide superior service to our agents and policyholders.

Rick Espino, President,
Universal Insurance

All industries are under enormous pressure to do more with less. As companies look to deliver enhanced customer service and higher shareholder return and governments seek to maximize the return on taxpayer investment, organizations are taking a sharper and evolving view at what is core to fulfilling their missions. To better focus on strategic functions, many are opting to outsource their critical business processes.

Business process services (BPS) involves delegating back-office processes to a trusted third-party to cost-effectively manage those functions and to accelerate improvements. Organizations that work with an experienced partner are able to lower administrative and operating costs, more quickly enter new markets and provide new services, improve customer satisfaction, and enhance focus on core business activities.

CGI helps organizations achieve these goals. Our BPS offerings combine deep industry expertise, flawless process execution, and technology capabilities and scale with a distinct partnership model that adapts our services to clients’ unique business environments. We carefully conform to your business needs while leveraging the efficiencies and savings that come from CGI’s balanced blend of global delivery options. The result is highly streamlined work processes and a level of efficiency and productivity that clients often can not achieve on their own.